Welcome to MIK Projekt. We are a family-owned company with over seven decades of experience in the design, engineering, construction, and maintenance of industrial boiler houses, energy plants, and advanced thermal energy systems. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how MIK Projekt (“we,” “us,” or “our”) collects, uses, stores, shares, and protects your personal information when you visit our website at https://mikprojekt.com/, engage with our services, or interact with us. By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

We collect various types of information from you, both directly and indirectly, to provide and improve our services.

2.1. Information You Provide Directly: This includes personal information you voluntarily provide to us when you:

• Fill out contact forms on our website (e.g., inquiry forms, request for proposal forms).
• Subscribe to our newsletters or other communications.
• Apply for a job through our careers page.
• Communicate with us via email, phone, or other channels.
• Participate in surveys or provide feedback.

The types of personal information we may collect directly include:

• Contact details (e.g., name, email address, phone number, company name, job title, mailing address).
• Information related to your inquiry or project needs.
• Resume and cover letter details if you apply for a job.
• Any other information you choose to provide.

2.2. Information We Collect Indirectly (Automatically): When you visit our website, we may automatically collect certain information about your device and browsing activity through cookies and similar tracking technologies. This information helps us understand how our website is used and allows us to improve your experience. This may include:

• Usage Data: Information such as your device’s Internet Protocol (IP) address, browser type and version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Location Data: General location derived from your IP address.

We use the information we collect for various purposes, primarily to support our business operations, deliver high-quality services, and enhance your experience. These purposes include:

• To Provide and Maintain Our Services: To respond to your inquiries, process your requests (e.g., project proposals), and deliver the services you have requested.
• For Analytics and Website Improvement: To understand how users interact with our website, identify trends, track the effectiveness of our content, and improve website functionality, content, and user experience.
• For Customer Support and Communication: To provide you with technical support, respond to your questions, and send you important updates and information related to our services and projects.
• For Marketing and Communication: To send you newsletters, promotional materials, and other information that may be of interest to you, based on your preferences or legitimate business interest. You can opt out of receiving these communications at any time.
• For Recruitment Purposes: To process your job applications, assess your qualifications, and communicate with you regarding career opportunities at MIK Projekt.

For Legal Compliance and Security: To comply with legal obligations, prevent fraudulent activities, enforce our terms and conditions, and protect our rights and the safety of our users.

We may share your personal information with trusted third parties only when necessary for the purposes outlined in this Privacy Policy, and in compliance with applicable data protection laws. These third parties may include:

• Service Providers: We engage third-party companies and individuals to facilitate our services, perform service-related functions (e.g., website hosting, analytics, email delivery, CRM systems), or assist us in analyzing how our services are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Business Partners: We may share information with business partners with whom we collaborate on projects or services, where such sharing is necessary for the performance of a contract or legitimate business interest, and with appropriate data protection agreements in place.

Legal Requirements and Business Transfers: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity.

The security of your personal data is paramount to us. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, accidental loss, destruction, alteration, or disclosure. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, and to comply with our legal obligations (e.g., tax, accounting, or other legal requirements), resolve disputes, and enforce our legal agreements and policies.

Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer periods.

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request access to your personal data that we hold.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (“Right to Be Forgotten”): You have the right to request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request within the timeframe required by applicable law.

Our website uses cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

For more detailed information about the cookies we use and your choices regarding cookies, please visit our [Cookie Policy Page Link (e.g., “Cookie Policy”)].

Our services are not intended for anyone under the age of [e.g., 16 or 18]. We do not knowingly collect personally identifiable information from anyone under the age of [e.g., 16 or 18]. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of [e.g., 16 or 18] without verification of parental consent, we take steps to remove that information from our servers.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• By email: office@mikprojekt.com
• By phone: +381 11 366 00 30

By mail: MIK Projekt DOO [ Višegradska 6A, 11000 Beograd, Srbija]